# Implementation plan

## Project control

- Client:
- Process:
- Owner:
- Backup:
- Consultant:
- Start:
- Target:
- Scope:
- Exclusions:
- Success measures:
- Stop conditions:

## Days 1–30 — baseline and standardize

- [ ] Channel and workflow inventory
- [ ] Baseline measurement
- [ ] Intake schema
- [ ] Service taxonomy and out-of-scope list
- [ ] Approved knowledge and acknowledgement
- [ ] Vendor scripted trial
- [ ] Permission, export, deletion, disable, and rollback review
- Exit evidence:
- Decision:

## Days 31–60 — bounded pilot

- [ ] One channel and one queue
- [ ] Suggestion-only classification
- [ ] Human-reviewed drafts
- [ ] Approved-source retrieval
- [ ] Normal, ambiguous, unsafe, sensitive, duplicate, outage, and rollback tests
- [ ] Weekly issue review
- Exit evidence:
- Decision:

## Days 61–90 — measure and hand off

- [ ] Baseline comparison
- [ ] Rule and knowledge update
- [ ] Primary and backup operator training
- [ ] Maintenance calendar
- [ ] Owner acceptance
- [ ] Account, document, export, disable, and rollback handoff
- Exit evidence:
- Decision:

## Risks and issues

| ID | Risk or issue | Trigger | Control | Owner | Status | Evidence |
|---|---|---|---|---|---|---|
| R-01 | | | | | | |

## Acceptance

- [ ] Scope and exclusions approved
- [ ] Customer-facing content approved
- [ ] Data and permissions approved
- [ ] Required tests passed
- [ ] Manual fallback demonstrated
- [ ] Monitoring and maintenance assigned
- [ ] Open issues documented